ADA Accessibility Statement – Guarantee Mortgage

Our Commitment to Accessibility

Guarantee Mortgage is committed to ensuring that our website and digital experiences are accessible to all users, including individuals with disabilities. We believe every customer should be able to access information, apply for a mortgage, and communicate with our team without barriers. Our goal is full compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1.

We are continually reviewing and enhancing our website to improve usability and accessibility for all visitors.

Accessibility Standards We Follow

We work toward meeting or exceeding the following guidelines:

  • WCAG 2.1 Level AA standards

  • ADA Title III accessibility best practices

  • Inclusive digital design principles

  • Readability and keyboard-navigation standards

  • Compatibility with assistive technologies (screen readers, text-to-speech, magnification tools, etc.)

Our website is regularly reviewed for structural, usability, and technical accessibility enhancements.

Having Trouble Using Our Website?

We want to help.
If you have difficulty accessing any part of our website or need information in an alternative format, you can reach us directly:

📩 Team@guaranteemc.com
📞 979-977-3900
📝 https://guaranteemc.com/contact/

Please include:

  • The page URL

  • The issue you encountered

  • The assistive technology you were using (if applicable)

This helps us identify and correct accessibility issues more quickly.

Reporting Accessibility Concerns

If you discover an area of the website that is not fully accessible, we want to know. We take accessibility reports seriously and will work with you to resolve the issue as promptly as possible.

To report a concern, email us at:
📩 Team@guaranteemc.com

Alternative Access to Content

If a page or document cannot be made accessible in real time, Guarantee Mortgage will provide the requested information in a format that is accessible to you. This may include:

  • Text-only versions

  • PDF downloads

  • Email delivery

  • Phone-based explanations

  • One-on-one assistance from our team

We are committed to providing equal access to all services we offer.

Continuous Improvement

Accessibility is an ongoing effort. We routinely review our website structure, content, and navigation to identify improvement opportunities. As part of this commitment, we welcome feedback from the public and accessibility professionals.

For more information on accessibility standards, you may visit:
➡️ ADA.gov Accessibility Requirements (outbound link for Yoast)
https://www.ada.gov/resources/web-guidance/

You can also review our communication practices on our
➡️ Communications Policy

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