Communications Policy

Introduction

This Communications Policy explains how Guarantee Mortgage communicates with customers, website visitors, leads, and partners. Our goal is to provide clear, timely, and compliant communication across every stage of the mortgage process. This policy applies to all communication channels used by our company, including email, phone, SMS messaging, mail, and digital platforms.

How We Communicate

We may reach you using one or more of the following methods:

  • Email

  • Telephone and voicemail

  • SMS text messaging

  • Secure document portals

  • Direct mail

  • In-person communication

Some communications may occur through multiple channels based on urgency, regulatory requirements, or your communication preferences.

SMS Messaging Disclosure

By providing your phone number on any Guarantee Mortgage form or application, you consent to receiving SMS text messages from our team.
Standard message and data rates may apply.
Message frequency will vary based on your loan stage.

You may opt-out at any time by replying STOP.
Reply HELP for more information.

For details on how we handle your personal information, please review our
➡️ Privacy Policy

Confidentiality & Security

All communications from Guarantee Mortgage are intended only for the recipient and any authorized parties.
We maintain strict safeguards to protect personal and financial information in compliance with state and federal regulations.

Accuracy and Updates

We strive to provide accurate, complete, and timely information in every communication.
If we identify an error or outdated information, we will correct it promptly and notify you when appropriate.

How to Contact Us

Questions, communication requests, or updates to your preferences can be sent to:

📍 2770 North Farm to Market 565 Road, Mont Belvieu, TX 77523
📞 979-977-3900
📩 Team@guaranteemc.com

You may also contact us using our website form:
➡️ https://guaranteemc.com/contact/

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