Communications Policy

Last updated October 12, 2026

Introduction

This Communications Policy explains how Guarantee Mortgage communicates with customers, website visitors, leads, and partners. Our goal is to provide clear, timely, and compliant communication across every stage of the mortgage process. This policy applies to all communication channels used by our company, including email, phone, SMS messaging, mail, and digital platforms. It covers the forms on guaranteemc.com, start.guaranteemc.com, and buy.guaranteemc.com.

How We Communicate

We may reach you using one or more of the following methods:

  • Email

  • Telephone and voicemail

  • SMS text messaging

  • Secure document portals

  • Direct mail

  • In-person communication

Some communications may occur through multiple channels based on urgency, regulatory requirements, or your communication preferences.

SMS Messaging Disclosure

Guarantee Mortgage, LLC (NMLS 279696) sends text messages from our business texting line, 979-977-1682. We send texts, and make calls using automated technology or an artificial or prerecorded voice, only to people who check the separate, optional consent box on our forms or otherwise give us express written consent. Consent is not a condition of any loan or service. Selecting email only does not authorize text messages.

Message frequency varies. Message and data rates may apply. We send marketing texts only between 9 a.m. and 9 p.m. Central Time Monday through Saturday and between noon and 9 p.m. on Sunday.

You may opt out at any time by replying STOP, or by telling us in any reasonable way, such as by calling 979-977-3900. We honor opt-out requests within 10 business days. Reply HELP for help, or call 979-977-3900.

We do not share mobile numbers or SMS consent with third parties or affiliates for their marketing purposes.

For details on how we handle your personal information, please review our
➡️ Privacy Policy

Confidentiality & Security

All communications from Guarantee Mortgage are intended only for the recipient and any authorized parties.
We maintain strict safeguards to protect personal and financial information in compliance with state and federal regulations.

Accuracy and Updates

We strive to provide accurate, complete, and timely information in every communication.
If we identify an error or outdated information, we will correct it promptly and notify you when appropriate.

How to Contact Us

Questions, communication requests, or updates to your preferences can be sent to:

📍 2770 North Farm to Market 565 Road, Mont Belvieu, TX 77523
📞 979-977-3900
📩 Team@guaranteemc.com

You may also contact us using our website form:
➡️ https://guaranteemc.com/contact/

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